NewGen Materials & Design

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Item Customizations

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Frequently Asked Questions (FAQ)

What is NewGen Depot? NewGen Depot is a forward-thinking company dedicated to transforming the world through advanced materials and cutting-edge design. We offer comprehensive solutions for your entire project, including floors, walls, bathrooms, kitchens, moldings, landscaping, decks, fences, siding and roofing.

How can I place an order?

To place an order, browse our product categories on our website, add items to your cart, and proceed to checkout. Our secure payment options make it easy to complete your purchase. Financing options are available.

What is your standard shipping policy for items in stock?

Order Processing & Local Pickup: Orders for local pickup will be ready within 24 hours after payment.Shipping to CT, NY, NJ, PA: Orders will typically ship out within 1-2 business days.All Other States: Please allow 2-5 business days for processing and shipping.Shipping Times: Local States (CT, NY, NJ, PA): Typically 1-3 business days Other US States: 3-7 business days International: 10-20 business days Please note that these are estimated delivery times and may vary due to unforeseen circumstances such as weather conditions, holidays, or other factors beyond our control. Local Pickup: We offer local pickup at our warehouse: 575 N Midland Ave Saddle Brook, NJ 07663 Phone: 201-466-4612 Local pickup orders will be available within 24 hours after payment. Please bring a valid ID and your order confirmation when collecting your items. Is a down payment required for custom orders? Yes, a 30% down payment is required for custom orders. The remaining balance is due 7 days before the arrival of the order.

Returns and Refunds

What is your return policy?Customers are responsible for shipping costs and a 10% restocking fee for returns. If the item is damaged, we offer free returns. How do I initiate a return? To initiate a return, please contact our customer service team with your order details and reason for return. They will guide you through the process. How long does it take to process a refund? Refunds are typically processed within 7-10 business days after we receive the returned item.

How can I contact NewGen Depot for further assistance?

You can reach our customer service team via email at support@newgendepot.com or call us at 201-466-4612 during business hours.What are your customer service hours? Our customer service team is available Monday to Friday, from 9 AM to 9 PM